About

• What you'll bring to the team

Job Scope

• To actively engage with guests in zoo areas ensuring their safety whilst delivering the best possible guest interactions; providing informal education in line with BIAZA and zoo licensing standards. Additionally maintain high standards across guest facing zoo areas and at times, assist the wider zoo team with other tasks.

Job Purpose

• Ensure guests are engaged and enjoying their overall visit and educational offerings in zoo areas
• Perform educational talks and host interactive activities to engage and educate guests
• Keep our zoo areas clean and tidy
• Monitor zoo areas to ensure both guest and animal welfare

Key Accountabilities

• Deliver the highest standards of customer service and maintain impeccable presentation of zoo areas
• Ensure zoo areas are safe and engaging for guests and animals
• Deliver educational talks to guests using portable PA systems
• Deliver interactive educational activities for guests
• To promote good animal welfare and conservation science
• Monitor and manage guest behaviour around priority areas including SEALIFE
• To monitor for and report any potential animal welfare concerns to the keeping teams
• To support the zoo education team with formal workshop delivery when required
• To support the wider zoo team with any additional tasks when required
• Qualifications & Experience

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable

• A passion for wildlife, exotic animals and conservation
• Genuine enjoyment of educating the public
• Confidence in public speaking, especially with large crowds
• A people person who is happy to engage with guests
• Effective communication skills
• Strong initiative and independence
• A strong ethic of collaboration and teamwork

Additional Considerations

• All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums.
• Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
• Benefits
• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets
• If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
• Pay Range
• GBP £10.50/Hr.