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Position:Zendesk AdministratorDepartment:Help Experience, Advisor SuccessFull TimeReady for a challenge? Then Just Eat Takeaway might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.About this roleJust Eat Takeaway is seeking a highly motivated and skilled Zendesk Administrator to join our team in London. You'll play a crucial role in ensuring our global Customer Care and Operations teams have the tools they need to succeed. This position requires a passion for creating, deploying, and monitoring world-class products that enable our teams to provide an exceptional experience for our customers and restaurant partners.These are some of the key components to the position: Shape the Zendesk platform: Collaborate with our international teams to understand and address their specific needs, providing expert-level, hands-on support and solutions.Drive process improvements: Proactively identify and implement solutions to optimize internal processes and improve reporting accuracy within Zendesk Support and Chat.Support deployments and training: Participate in the deployment of Zendesk to new teams and assist in training new users. You will also create and maintain documentation on Zendesk configuration and processes.Monitor and analyze usage: Track Zendesk adoption through qualitative and quantitative methods, gather user feedback, and publish regular reports to key stakeholders.Collaborate on solutions: Work hand-in-hand with a co