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Job Advert: Customer Service Representative (Fluent Welsh Speaker) Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to help others shines? If you're looking for a rewarding opportunity with a leading provider of outsourced customer service solutions, we want to hear from you Position: Customer Service RepresentativeWorking Pattern: Full-Time (37.5 hours/week, Monday-Friday, 08:30am-18:00pm)Location: Homeworking (equipment provided)Proposed Start Date: 10/11/2025 What You'll Be Doing: As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Managing a diverse range of inbound customer calls, resolving queries "Right First Time" with a friendly and professional touch.Capturing, maintaining, and ensuring the quality and safety of customer data.Assessing claims and responding to customer inquiries via electronic communication.Meeting and exceeding individual and team targets. Requirements: We are looking for enthusiastic individuals who possess: Fluency in Welsh: Both written and spoken.Good Verbal and Written English Skills: Clear communication is key Ability to Follow Instructions: Adhere to processes with precision.Resilience: Thrive in a fast-paced, high-pressure environment.Right to Work Documentation: Verified documents must be provided. If you are ready to embark on a fulfilling career where your customer service skills can shine, apply today You'll be supported every step