About

An exciting opportunity has arisen for a dual role across Falcon Manor and The Shireburn Arms.

Administration

• Manage the customer journey from booking to after event follow up. Ensure all planning meetings are delivered on time and all relevant information is sent back to the customer in a timely fashion.
• Manage the calendar of planning meetings and payment schedules ensuring everything is up to date and payment schedules are adhered to with reminders sent at the correct times.
• Alongside the Sales Manager, act as the first point of contact for all incoming event enquiries—responding promptly, professionally, and converting leads into confirmed bookings.
• Conduct site visits, show rounds, and client appointments as the diary dictates.

· Support sales activity through participation in wedding showcases, open evenings and open days.

· Work closely with the Sales Manager to execute strategies to increase event bookings.

• Responsible for all administrative tasks for the planning of every event, including private dining, corporate, weddings and Christmas events.
• Ensure all administrative responsibilities of events, including scheduling, communications, pre orders, bedroom allocations, client relations and billing is all up to date and communicated with the client in a timely manner.
• Ensure corporate and hospitality group policies and procedures are followed.
• To coordinate Menu Tasting Evenings and ensure there is a regular schedule throughout the calendar year. Responsible for ensuring pre-orders are collated and communicated clearly to the Ops team.
• To assist in all planning of functions from booking through to execution.
• Increase F&B sales and upsell all aspects of our facilities for example drink upgrades, canapes etc
• To ensure all administration duties are carried out as required: filing is kept tidy & up-to-date, office areas are kept tidy & secure at all times to maintain guest confidentiality at all times in line with GDPR.

Communication

• Communicate requirements of all assigned functions to the necessary departments
• Ensure communication with couples and customers is organised, professional and carried out in a timely fashion.

Other

• To be able to work unsupervised in a busy environment demonstrating a confident and self-motivated attitude and to carry out instructions/requests given by your management team
• Welcome and embrace change, with a positive attitude
• To observe the rules and procedures of the company
• To follow James Places guidelines on Holiday Requests and Sickness notification
• To observe the company’s fire plan, COSHH and health and safety policy

James’ Places People Perks

ü James’ Places privilege card 10% discount in all venues upon completion of 3 months service.

ü Employee referral scheme earn Up to £150 per candidate introduced to James’ Places

ü Family & friend’s room discount

ü Early pay scheme – access your wage sooner!

ü Health & wellbeing programme – in partnership with a private counselling practice.

ü Mind Lancashire support services

ü 28 days holiday

ü 20% Discount on pay day at The Emporium Interiors

ü Annual staff party

ü Meals on duty for many roles, and Free on shift beverage

ü Employee pension scheme

ü Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)

ü Compassionate leave

ü Voucher incentives

Job Type: Full-time

Pay: Up to £27,000.00 per year

Work Location: In person