About

• Company Description
• At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
• Why join us?
• Our vision - we are building the worlds most admired and compelling brand ecosystem
• Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our values

• Think without limits - Think, think fast, think fearlessly
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet
• Are you ready to join the Fearless?
• Job Description
• The Warehouse Agency & Resource Manager is accountable for defining and delivering the warehouse labour strategy, ensuring the right balance of permanent and agency resource is in place to meet operational demand efficiently, compliantly, and sustainably.
• The role owns forward-looking labour modelling, agency workforce planning, supplier governance, and labour cost control across all warehouse shifts. It operates with authority to challenge labour decisions that are misaligned to volume forecasts, cost efficiency, or governance standards, while enabling operational teams to deploy labour effectively on shift.
• A core objective of the role is to shift the labour approach from reactive gap-filling to proactive establishment control, reducing structural reliance on agency while preserving flexibility for peak and volume fluctuation.
• The role is fully accountable for ensuring all agency suppliers operate in strict alignment with company policies, HR governance standards, safety expectations, and behavioural requirements.

The role will cover the following key areas

• Labour Strategy & Planning
• Own and optimise the warehouse labour model through accurate forecasting, commercially justified headcount decisions, and structured reduction of agency reliance to ensure demand-led, efficient, and governance-compliant deployment.
• Agency Performance & Cost Control
• Drive agency performance, cost transparency, and accountability through structured supplier reviews, robust KPI management, and close alignment with Operations and Finance on service, productivity, and budget targets.
• Peak & Seasonal Planning
• Lead proactive peak and seasonal labour planning to enable controlled ramp-up, early visibility of requirements, and reduced dependency on short-notice agency supply.
• Agency Governance & Alignment
• Establish and enforce a consistent Agency Governance Framework that aligns suppliers to company standards, ensures timely escalation and documentation, and holds agencies accountable for compliance, conduct, and performance.
• Qualifications
• Strong background in high-volume warehouse operations, labour planning, or resource management.
• Proven experience managing agency labour at scale within a fast-paced operational environment.
• Strong commercial awareness with the ability to assess cost, risk, and operational impact of labour decisions.
• Highly analytical, with advanced Excel and data interpretation capability.
• Confident communicator with the credibility to challenge senior operational stakeholders and third-party suppliers.
• Demonstrated experience holding suppliers accountable against measurable KPIs and governance standards.
• Strong organisational, forecasting, and governance capability.
• Comfortable operating under peak pressure, short timelines, and performance-driven conditions.
• Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues

• Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
• Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
• Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more.
• Employee Welfare
• Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
• Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
• What’s next?
• Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.