House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. More information on what it’s like to work at the House of Commons can be found here: Be at the heart of the House of Commons - UK Parliament

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team ensures a welcoming, safe, and efficient environment for MPs, their staff, and all visitors to the House of Commons.

Catering Services is committed to operational excellence, ethical standards, and outstanding customer service. Our focus is on creating memorable experiences, understanding guest needs, and continuously enhancing our service to meet the highest expectations.

Important Information

There are five roles available for this position – 3x full time positions and 2x guaranteed minimum hour positions:

Full Time: 36.5 net hours worked per week / 5 out of 6 days, Monday through Saturday / as rostered at times between 7:00 AM and 11:00 PM.

Guaranteed Minimum Hours: 20 net hours worked per week – opportunities for additional hours / 5 out of 6 days, Monday through Saturday / as rostered at times between 7:00 AM and 11:00 PM.

Please clearly state in your supporting statement which role you are applying for.

The Role

You’ll work as part of a dynamic and supportive team, providing excellent service across a range of functions, including canapés receptions, formal dinners, and drink services.

This is an exciting opportunity for a customer-focused individual to develop their skills in a prestigious and fast-paced environment, delivering world-class hospitality to guests from diverse backgrounds.

Some of the responsibilities for this role include:

• Greet and interact with guests professionally
• Serve food and drinks at events
• Assist in setting up and breaking down event spaces
• Work effectively with colleagues to ensure smooth operations
• Support organisational sustainability goals by minimising waste during service and promoting eco-friendly practices
• Proactively identify opportunities to upsell products and services

Skills and Experience

To be successful in this role you will demonstrate:

• Customer Service Orientation – Experience providing exceptional hospitality service in a fine dining or high-profile environment, with a strong focus on exceeding guest expectations.
• Teamwork and Collaboration – Ability to work collaboratively in a busy service environment, maintaining flexibility and a proactive approach to support the team.
• Communication Skills – Strong interpersonal skills, with the ability to engage with a diverse range of people and adapt communication style to suit the environment and audience needs.
• Adaptability and Professionalism – Ability to remain calm under pressure, respond to dynamic service needs, and always maintain a polished and professional demeanour.

Next Steps and Additional Information

CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500-word limit.

Applicants are strongly advised to carefully review and address each of the specified criteria in their responses, as thorough and comprehensive answers are essential for a competitive application.

More information on the application process can be found here: Application process - UK Parliament

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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