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Location: Kilmarnock (Hybrid working available)Salary: £25,000 per annumContract Type: Full-time, PermanentPertemps are proud to be partnering with one of our long-standing clients to recruit a Vulnerable Customer Support Agents.This is an excellent opportunity to join a supportive, people-focused organisation where you can make a real difference to customers experiencing challenging circumstances. The successful candidate will be empathetic, resilient, and committed to delivering the highest standard of service with compassion and professionalism.Each day will bring new challenges and opportunities to support customers through complex personal situations. You’ll work as part of a close-knit team that values collaboration, empathy, and doing what’s right for each individual.Key Responsibilities: Provide sensitive, solution-focused support to customers in difficult or vulnerable situationsCommunicate effectively through phone, email, letter, and live chatEncourage customers to share information that helps tailor the support providedManage a personal caseload in line with agreed performance targetsCollaborate with colleagues to share best practices and improve service deliveryMaintain high-quality standards and adhere to all compliance and regulatory requirementsDemonstrate sound judgement when assessing capacity and decision-making abilityHandle distressing or emotional conversations with care and professionalismContribute ideas and feedback to help the team continually improve We’re looking for a compassionate and confident communicator who can balance empathy with professionalism. You’ll be able to handle sensitive situations while remaining calm, supportive, and solution-driven.Essential Skills & Attributes:<