About

• Overview
• Volunteers make an enormous contribution to our work at Change Grow Live.
• Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.
• Would you like to join our growing team of volunteers, and make a real difference?
• Responsibilities
• Volunteering at Change Grow Live
• As a Volunteer Administrator you will play a key role in supporting the service, ensuring all communication between staff, service uses and partner agencies runs smoothly, this includes answering calls and directing enquires. You will be a valued member of the administration team supporting them in various administrative roles including, booking appointments, sending letters and general office duties such as photocopying, filing and scanning. On-the-job training will be provided – all you need is an organised approach and a willingness to learn.

Key Activities

• Support the team to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously.
• To ensure that admin, record-keeping and communication within the project are maintained.
• Support the team in managing/booking appointments via the electronic diary system
• Send outgoing letters to service users and partner agencies
• Maintain general office administrative duties such as filing, photocopying and scanning
• Maintain accurate records of all contacts on our case management systems

Education Knowledge and Experience

• Ability to work with professional boundaries
• Good verbal and written communication skills
• IT literacy and knowledge of Microsoft word/excel
• Excellent time management skills, and an ability to work on own initiative prioritising accordingly.
• Ability to liaise and work in partnership with a wide range of professionals and agencies.
• Good organisational skills
• Ability to respect and maintain confidentiality
• We will support you in this volunteering role by ensuring that you receive regular supervision, and have someone on site who you can approach for day-to-day advice and guidance. In return for the time you give you will receive valuable training and gain experience and skills. You’ll be making a real difference too.
• This is what one of our Volunteer Recovery Co-ordinators had to say about the team “I like the team spirit, that we all bring something different and we always put the people who use our service first”. Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.
• We also expect an assertive approach to ensuring the safety and well-being of all children, young people and adults. Applicants to these posts will need to demonstrate an understanding and commitment to best safeguarding practice.
• We are actively recruiting people who can offer us 1 – 3 days per week to work within our drug & alcohol service; we are specifically looking for people who are keen and enthusiastic and would be able to commit to staying as a volunteer with us for up to one year.
• Closing Date
• 13/3/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details

• John Stokes | John.stokes@cgl.org.uk | 07407826747
• This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.