About

• Working Hours: Full time 37.5 hours per week - Monday to Friday As a product-focused technical leader, you will drive the assurance and delivery of Fixed CPE and Connected Home devices—including routers, extenders, FWA, and value-added services—ensuring they meet customer expectations for reliability, performance, and innovation. Prioritise testing based on business value, customer feedback and UK systems (ACS, Network, Voice etc.) ensuring alignment with product goals. Design and execute device and feature trials with a focus on customer onboarding, device interoperability at scale, usability, collaterals and performance in varied home setups. Monitor KPIs such as CPU usage, memory leak detection, and WFEI metrics to inform product decisions Coordinate internal and external pilots, ensuring customer experience, stakeholder approvals and compliance. Lead as a key interface between product, engineering, operations, and vendor teams Lead roadmap planning, budget forecasting, and vendor engagement with a focus on delivering customer value. Coordinate cross-functional teams to ensure timely delivery of technical requirements and product milestones for Fixed, Security and FWA products. Manage direct reports Champion sustainable ways of working and resilient business continuity practices. Own multiple technical project streams ensuring delivery under strict deadline Strong understanding of UK Fixed Broadband, and telecoms services. Proven experience in consumer telco product/service delivery with a technical lens. Ability to translate complex technical concepts into clear, actionable insights for diverse audiences. Strategic prioritisation and decision-making in fast-paced environments Deep customer empathy and a passion for delivering exceptional experiences. Programme Management skills Technical expertise in broadband, telecoms, CPE and firmware