About

• Working Hours: Full time - Monday to Sunday / 7am - 7pm, 7pm - 7am / 7.5 Hour Shifts To provide world class customer service whilst owning and managing customer incidents to resolution within our stringent service level agreements. Our whole business revolves around providing our customers with outstanding customer service, so when technical issues need to be resolved our Customer Service Advisers are there to help. To answer calls in a professional manner and in a timely fashion, logging details of the customer incident - ensuring that accurate and complete information is obtained. Drawing on your proven customer services experience you will quickly and calmly identify the needs of our business customers, who come from a variety of sectors including retail, banking and public service to name a few. You'll use your refined communication and interpersonal skills to manage their expectations, while technical expertise isn't essential, you'll have the ability to manage complex technical queries. Resolving incidents wherever possible or to assign them to various incident resolving teams, you will keep customers updated in a professional, timely and efficient manner. Sometimes you will need to convey complex updates in simple terms, these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs. Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required. Multi-skilled across multiple customers and products, including both fixed and mobile. Customer relationship management Excellent communication skills Good analytical skills Innovative Basic knowledge of IP networking, switching and routing (Cisco Products)