About

• Working Hours: Full time 37.5 hours per week - Monday to Sunday 07:00 - 19:00 - Weekend work required We have an exciting role as a Customer Agent, where you be an integral part of supporting the emergency services by answering 101 calls, which is the non-emergency police services no. We operate 24 hours a day, 7 days a week, 365 days a year taking calls from the public and transferring them to the right department in the police force. As a Customer Agent you will provide a first class service to the public, dealing with queries efficiently and providing right information to customers. Each call on average takes between 13 - 17 seconds and as a team we take anywhere between 3000 to 6000 calls per day. Most calls will be straight forward however there are occasions where you may receive a call from someone in a distressing situation, although rare, you must be comfortable dealing with this scenario. You will have excellent communication and listening skills You will have empathy and ability to build rapport quickly You will demonstrate a positive attitude and strong resilience in challenging situations. You will be confident using computers and everyday software You will have the ability to objection handle and remain calm under pressure You will be adaptable to change in a fast-paced environment