About

• Working Hours: Full time 37.5 hours per week - Mon to Fri You'll play a key role in spotting and supporting opportunities to bring in fresh digital ideas, while also leading the way in making the customer journey smoother and smarter. Through these improvements, you'll help boost overall performance across the company. You'll take the lead in driving service improvements across our Core Service teams, whether it's based on feedback, analysis, or digital insights. You'll work closely with stakeholders across the business to clearly communicate, manage, and track agreed deliverables. You'll be a champion for our Core Service culture, helping make it a great place to work and boosting employee engagement through our communication channels. You'll bring together data from multiple sources to build and manage a clear, measurable roadmap for service improvement. You'll be managing the quality and quantity content of our internal communication channels You're a confident communicator and decision-maker, able to juggle competing priorities with ease. You're comfortable using Microsoft 365 and SharePoint and know how to get the most out of these tools. You've got experience working across different teams in a complex, matrix organisation. You've got a sharp eye for detail and have the ability to spot what others might miss. You know how to connect with stakeholders and build collaborative relationships.