About

• Working Hours: Full time 37.5 hours per week - Mon to Fri The Business Insights and Planning manager will be responsible for the development and management of our Customer Advisory Board (CAB). The forum supports us to strengthen strategic partnerships with customers and build greater trust and customer loyalty. Partner with Sales leaders to create and implement an executive engagement strategy and plan, to deepen relationships with key decision makers and executives within our key customers Coordinate executive briefings, roundtables, and one-on-one meetings between company leadership and customer executives to showcase value and strengthen partnerships. Track and measure the effectiveness of executive engagement initiatives, providing regular updates to sales leadership on ROI and relationship health. Creates strategic customer insights, market trend, opportunity landscape collaborating with sales heads and utilizing secondary research Design and drive key strategic initiatives to support customer engagement, revenue improvement and new sales improvement by collaborating with sales and key functional partners Support Head of Business Sales with key business management activities as required (up to 20% of time). Executive Stakeholder Engagement: Ability to build and sustain relationships with senior stakeholders Commercial Acumen: Good understanding of B2B sales strategy and customer lifecycle. Programme and Event Management: Experience running high-profile events & at managing strategic programmes/projects end-to-end Cross-Functional Collaboration: Ability to work and influence across Sales, Marketing, Product, and Strategy teams. Communication: Strong written and verbal communication skills, able to lead and facilitate strategic discussions Customer-Centric Mindset: Empathetic to customer needs and ability to advocate for them internally. Influencing: Ability to influence internal and external stakeholders to secure buy in and drive outcomes from CAB meetings