About

• Bachelor's degree or work experience equivalent A number of years experience in transaction banking as a Product Owner, Product Manager, or Business Analyst role. Proven experience working on payment investigations or related areas such as payment processing, SWIFT messaging, or reconciliation. Deep understanding of how payment transactions are processed, including different rails and methods and the associated workflows. Deep understanding of cross-border payments, correspondent banking, and global payment schemes (e.g., SWIFT, SEPA, Fedwire, CHAPS). Strong knowledge of payment investigation workflows including exceptions handling, returns, repairs, and claims. Familiarity with ISO 20022 and legacy messaging standards (MT messages). Awareness of regulatory requirements (e.g., AML, sanctions screening, FATF, PSD2, Travel Rule, etc.). Deep understanding of control environment of inquiries, Fraud and Sanctions workflows and their integration with Inquiries management. Experience as a Product Owner in Agile/Scrum environments, with a solid grasp of Agile principles and ceremonies. Ability to write clear and actionable user stories, define acceptance criteria, and manage a product backlog. Strong stakeholder management skills — capable of balancing the needs of operations, compliance, IT, and clients. Experience collaborating with development teams, testers, and business SMEs to deliver high-quality solutions. Understanding of API integration, workflow systems, and case management tools used in transaction banking. Ability to analyze investigation trends and use data to inform product decisions and drive operational efficiency. Proficiency with tools like JIRA, Confluence, Excel, iGrafx, and data visualization tools. Strong communication and documentation skills — able to translate complex payment processes into business and technical requirements. High attention to detail, especially in compliance- and risk-sensitive environments. Strong problem-solving mindset and ability to work independently in a fast-paced, high-pressure setting. Comfortable working in a global, cross-functional team and across different time zones