About

Investor Services Operations Manager (Vice President) At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Investor Services Operations Manager (Vice President) to join our Contact Centre team. This role is located in Dublin, Ireland. In this role, you’ll make an impact in the following ways: Oversee a fast paced operations teams, setting priorities, allocating work, and managing day-to-day performance along with motivating, coaching and developing staff to build a high-performing, client-centric cultureEnsure accurate and timely processing of investor queries, requests and adhoc tasks while driving consistent adherence to quality standards and departmental procedures.Serve as primary escalation point for clients and investors, resolving complex queries, issues and complaints.Analyze operational trends, identify efficiency opportunities, implement process improvements and ensure alignment with corporate policies. To be successful in this role, we’re seeking the following: Bachelors degree or the equivalent combination of education and experience is required.5-7 years of total work experience with at least 1 years of management experience preferred.Expe