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About the Opportunity Job Type: Permanent Application Deadline: 11 October 2025 Job Description Title UX Writer Department Digital Product Solutions Location Kingswood, Surrey Reports To Global Experience Lead Level 5 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About your team The Digital Product Solutions team is at the centre of all change within Fidelity International’s online business. We work closely with those in Product and Propositions to ideate on what new or improved experiences we can offer to our users, team up with our business SMEs to ensure we deeply understand the problem and opportunity we are addressing, ensure the experiences we create are thoroughly validated through our in-house user research team and collaborate with Technology to ensure these products are delivered in a scaleable, efficient and iterative way. About your role We are seeking a talented and experienced UX Writer to join our dynamic team. As a UX Writer at Fidelity, you will play a crucial role in crafting clear, concise, and engaging content that enhances our digital products and improves user experience. You will collaborate closely with designers, product managers, developers, and other stakeholders to ensure our content aligns with business objectives and user needs. Key Responsibilities: Write and edit user-focused content for web and mobile applications, including microcopy, error messages, onboarding guides, tooltips, and more. Collaborate with cross-functional teams to understand user needs, product goals, and technical constraints. Conduct user research and usability testing to inform and validate content strategies. Develop and maintain content style guides and best practices to ensure consistency across all digital platforms. Work with designers to create wireframes and prototypes that incorporate effective content solutions. Analyse user feedback and data to continuously improve content effectiveness and user engagement. Stay updated on industry trends and best practices in UX writing and content strategy. About you Proven experience as a UX Writer, Content Strategist, or similar role, preferably within the financial services sector. Strong portfolio showcasing your ability to create user-centric content for digital products. Excellent writing, editing, and communication skills with a keen eye for detail. Familiarity with UX design principles and methodologies. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in using design and prototyping tools such as Figma, Sketch, or Adobe XD is a plus. Bachelor's degree in English, Communications, Design, or a related field is preferred. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.