About

We are a growing publishing services business that helps Amazon authors and publishers with A+ Content, book covers, descriptions, and more. After one year in business, we’re now revamping our website and customer journey — moving away from manual communication via email into a fully automated system. Our current stack: WordPress + WooCommerce (site, orders, authentication) Make/n8n (automations from WooCommerce into Airtable) Airtable (internal database: orders, statuses, line items, etc.) Google Drive (file sharing per project) We’ve already built a basic client dashboard on WordPress that displays orders, status, and linked Google Drive folders. The next step is to design the full customer experience — and this is where we need your expertise. Right now, we’re at a crossroads: Should we manage the entire journey through automated emails (with links/forms for uploads, approvals, revisions)? Or should we centralize everything inside the client dashboard (buttons, forms, and actions)? We want an experienced UX/UI designer to help us decide, and then design the best possible customer experience. This includes: Dashboard layout and usability (what information shows, in what order). Order cards (titles, statuses, actions like Upload, Approve, Revise). How buttons, forms, and interactions should look and behave. Preventing confusion for clients with many active orders. Ensuring the design scales for future services (covers, descriptions, video ads, etc.). Who we’re looking for: A UI/UX professional with experience designing service-based platforms, SaaS dashboards, or client portals. Someone who can create wireframes and prototypes (Figma preferred). Ideally, you have worked on projects with multi-step client journeys and multiple order statuses requiring client input. Knowledge of WordPress and automations (Make/n8n, Airtable) is a bonus, but not required. At a minimum, you should understand what’s realistic within these tools. If this sounds like you, please share: Similar projects you’ve worked on (dashboards, portals, SaaS flows). What you can bring to this project. Your approach to balancing dashboard-driven vs email-driven UX. We’re excited to collaborate with the right person to design a premium, intuitive, and scalable customer experience for our clients. Looking forward to speaking with you! Thanks, Josiah