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We are urgently seeking a professional call centre partner to handle approximately 500 inbound customer calls in response to a recent data breach. This is a sensitive, time-critical campaign requiring experienced agents who can manage longer conversations with empathy and accuracy while following approved scripts. Scope of Work • Manage ~500 inbound calls from affected customers each day. • Each call expected to last 15–20 minutes, requiring patience and clarity. • Follow approved scripts to provide information, answer FAQs, and guide next steps. Key Questions / Partner Requirements • Do you have capacity to provide up to 50 trained agents immediately? • What is your timeline to mobilize and manage the projected call volume? • How do you ensure consistent delivery, quality monitoring, and compliance? Ideal Call Centre Partner • Demonstrated experience with inbound support during crisis or high-sensitivity events. • Availability of skilled agents who can balance professionalism with empathy. We are looking to engage a capable call centre partner immediately. Please provide details on your capacity, mobilization timeline, pricing, and experience with similar campaigns. Given the urgency of this situation, we welcome rapid responses and will prioritize partners who can demonstrate readiness and compliance.