About

• Apple Retail is where the best of Apple comes together. We bring our expertise
• to help people do what they love, delivering an only-at-Apple experience. We
• believe inclusion is a shared responsibility and we work together to foster a
• culture where everyone belongs and is inspired to do their best work. As a
• Manager at an Apple Store, you lead, coach, and develop a team who delivers
• exceptional customer experiences. You prioritize actively participating in
• customer interactions with team members throughout the store to achieve
• performance goals and business priorities. A Manager is responsible for driving
• the performance of key goals within assigned areas of the store, in addition to
• company priorities. You work alongside and collaborate with others to execute
• strategy and deliver on Apple’s goals.

• DESCRIPTION

• Lead a team, developing and empowering each team member to learn, grow, and
• achieve performance and developmental goals. Assist with recruiting, training,
• developing, and retaining a diverse, high-performing team. Actively participate
• in Floor Leadership by interacting with team members and customers throughout
• the store, modeling what good looks like, and making sure that business
• priorities are met and exceptional customer service is delivered. Address
• customer and team member concerns and escalations, and partner with leadership
• and key business or People partners when appropriate. Drive business priorities
• and achieve store performance goals by planning and executing operational
• strategies within assigned functional areas. Maintain and uphold company
• policies and procedures, and protect all company assets, including confidential
• business, customer, team member, and financial information. Perform other tasks
• as needed. Contribute to an inclusive environment by respecting each other’s
• differences and having the curiosity to learn. Demonstrate Apple’s values of
• inclusion and diversity in daily activities. Be a role model for inclusive
• leadership behaviors and build, develop, and retain diverse teams. Take action
• to create a safe, respectful, and inclusive environment for all team members.

• MINIMUM QUALIFICATIONS

• You should: Be available to work a schedule based on business needs that may
• include nights, weekends, and public holidays in the retail store, and reliably
• attend work as scheduled, in line with local laws and subject to any approved
• accommodations. Be proficient in the local language, both written and spoken
• (sign language supported). Have experience leading others in retail, sales, or a
• related field.

• PREFERRED QUALIFICATIONS

• You can: Exceed goals successfully, and persist in accomplishing objectives
• despite obstacles and setbacks. Follow through on commitments and establish
• mechanisms to encourage others to do the same. Instill trust within the team and
• operate with a high level of integrity. Make timely and sound decisions by
• asking questions and using analytics, experience, and judgment. Communicate with
• excellence, and tailor your communication style to different audiences. Develop
• others through mentorship, coaching, and effective feedback. Provide support and
• guide others through challenges while remaining calm in a fast-paced and
• constantly changing retail environment. Resolve conflict and settle differences
• in productive ways.