About

Our client, a global leader in Entertainment payroll and workforce management, are looking to recruit an experienced, forward-thinking Client Success Director to lead their small UK operation, in addition to 'owning' the strategy for the UK arm of the business. Working completely remotely (with the expectation to travel to London once a quarter for a company meet-up), and with the ability to progress over time, this is an incredible opportunity for the right candidate.Our client offer a SaaS solution that supports both major Hollywood film and independent TV production companies in identifying, booking and payrolling their supporting cast (extras), and have played a major part in realising major productions (including the likes of Mission Impossible, Star Wars, The Avengers and The Crown). Due to an internal promotion, they are now seeking the perfect candidate to oversee their UK Client Success operation, in addition to owning senior client relationships. In a nutshell, your responsibilities will include:- Working with Senior Leadership to provide the vision and strategy for the UK market- Creating business plans while considering risk and opportunities with a strong focus on repeat clients, referrals and expansion to EU markets- Creating an environment where employees thrive and inspiring the team to perform at their best- Acting as the partner to the company's clients in the UK, and the face of the business to them, understanding their history and drive value by partnering with them- Acting as the product expert - understanding the offering inside and out, and effectively speaking our users' language to prioritise product roadmap work- Acting as the senior owner of client relationships and primary point of escalation- Ensuring customer success by driving platform adoption, education, and value realisation across all accounts- Representing the business with confidence in client meetings, pres