About

This is arguably the most exciting insurance company in the market right now.Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in its offering.As part of this growth, a rare opportunity has arisen for a UK Claims Operations Manager.Our client operates in over 20 countries and is very much renowned as a world-leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.This role will form one of the members of the UK Claims Leadership team, reporting directly into the Claims & Legal Services Director. You will join a close knit, established team, dedicated in driving the highest standards of claims service.You will take responsibility for the strategic development and day to day provision of central support services to the UK claims function. As the Manager of this multidisciplinary team of specialists, you will be recognised for your ability to optimise business processes to enhance internal and external customer experience, service and quality. You will lead from the front, deploying technical process excellence and take ownership, while striving for continuous improvement of the team, as well as the service being given.Your role will have wide-ranging responsibilities overseeing the following areas: - The Claims Administration Support Team.- MI Production within the division.- Delegated arrangements across the UK claims function.- The Claims Journey Audit process; driving continuous improvement within the UK claims operation.- Supporting the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK.- Representing the UK claims operation when necessary on cross team com