About

• Amazon EU Apprenticeships is looking for a Center Manager to head up its first
• UK Apprentice Academy. The successful candidate will have a strong delivery
• record and proven project management experience to own strategic, tactical, and
• cross-functional projects and programs. This role requires scoping and creating
• project plans, developing processes, coordinating and driving execution, and
• communicating to stakeholders and senior management on status, risks, and
• process changes. Cross-team coordination, project/program management,
• analytical, problem solving, and executive presentation skills are essential.

• Key job responsibilities
• • Development and implementation of training center strategy
• • Planning for future expansion to additional UK sites, including management of
• equipment installation
• • Coordinating with contractors and suppliers on infrastructure development
• • Budget management and resource allocation
• • Building and managing relationships with a variety of stakeholders, including
• industry
• partners, third party providers, business sponsors, and other Apprenticeships
• teams
• • Oversight of end-to-end training center operations, including management of
• training delivery
• • Resource coordination and liaison with site leadership and Reliability,
• Maintenance, and Engineering teams
• • Management of equipment and facilities
• • Ensuring compliance with all government, health and Safety, and occupational
• health policies (including OFSTED)
• • Implementation of safeguarding policies and procedures and maintenance of
• incident log
• • Delivery of quality assurance audits and assessments
• • Management of engineering apprentice cohorts
• • Monitoring, reporting and improving apprentice progress and achievement
• • Onboarding of instructors via contractor onboarding process to allow required
• site access and autonomy
• • Identification of improvement opportunities to enhance center operations and
• apprentice experience

• A day in the life
• The UK Apprentice Academy Center Mgr will communicate on a daily basis with site
• leadership, apprentices, apprentice line managers, trainers, and third party
• providers to coordinate training, respond to queries, support with center topics
• and issues, provide guidance/advice, and manage escalations. They will also
• monitor key program metrics (e.g. attendance, apprentice satisfaction rates,
• graduation rates, attrition rates) to ensure optimal customer experience. This
• role requires a blend of operational excellence, strategic thinking, and strong
• people management skills, with a focus on delivering high-quality apprenticeship
• training while maintaining compliance with all relevant regulations and
• standards.

• About the team
• The EU Apprenticeships team manages apprenticeship programs for Amazon
• operational business lines across nine European countries (and growing). The
• team sits within a wider Learning and Development team that supports customer
• fulfillment operations including the design of training content, delivery of
• training and coaching to employees, and the tracking of metrics. This particular
• role sits within the UK arm of the EU Apprenticeships team with a particular
• focus on engineering academy management; however, collaboration with other
• programs and Apprenticeships teams (e.g. in Germany, Italy, France) will be an
• important aspect of the job. Basic Qualifications: - Bachelor's degree
• - Experience working cross functionally with tech and non-tech teams
• - Experience in program or project management
• - Experience defining program requirements and using data and metrics to
• determine improvements
• - Experience implementing repeatable processes and driving automation or
• standardization
• - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts,
• multiple criteria lookups, nested logical/IF formulas, data cleansing, array
• formulas, etc.) Preferred Qualifications: - Experience in driving end to end
• delivery, and communicating results to senior leadership
• - Experience building processes, project management, and schedules
• - Experience in stakeholder management, dealing with multiple stakeholders at
• varied levels of the organization
• - Experience in complex problem solving, and working in a tight schedule
• environment
• - Experience in leading large, cross functional projects

• Amazon is an equal opportunities employer. We believe passionately that
• employing a diverse workforce is central to our success. We make recruiting
• decisions based on your experience and skills. We value your passion to
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• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.