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Twilio flex & GHL Project goal: To set up an AI receptionist system to manage out-of-hours emergency call outs for fire and security services, ensuring efficient call routing and information gathering. Scope of work: - Develop an AI solution to manage emergency call outs beyond working hours. - Gather information on site location, system type, issue, and required response. - Route calls to the appropriate on-call engineer, with escalation process. - Integrate email and text backups for requests. - Modify platform with weekly changes to call-out rota, client and property lists. - Prepare for whitelabeling as a part of a High-level agency offering. Company Name: Fire and Security Company in the UK Order type: Hourly Additional information: - Workflows required for call escalation if initial attempts fail. Specifications: Delivery time: days ()