About

Our client is a well-known and reputable HGV dealership with several depots across UK. Currently they are looking for an experienced Service Advisor / Truck Service Advisor / HGV Service Advisor to join their busy depot.Hours of work:42.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday.Responsibilities:Understand and adhere to Service Core Process as set by the Brand and CompanyTo carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed upInform customer of outstanding recall campaigns and arrange for work to be completedClarify for the customer and workshop the basis for the repair – Retail / Fleet / WarrantyCheck the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.To promote additional workshop services/repairs where applicableDeal with customer needs over the phone and face-to-face with a professional and friendly approach.Carry out daily update calls to customers on vehicle progress in the workshopFollow up all ‘No Show’ bookingsWork in Progress (WIP) control for the deptUpdating VOR’s on Manufacturer platforms on a daily basisGaining authorisation for work required – either from the customer or via customer approval platformsTo cost the work completed and raise invoicesCarry out post workshop visit calls to ensure customers are happy with the experience and service providedAccept and process all walk-in bookingsProvide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and ad