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Triage OfficerAshfordFull TimeTemporaryProvide expert housing advice and triage incoming enquiries for the Housing Options Team, ensuring residents receive timely support to prevent homelessness. THE ROLEAs a Triage Officer, you will manage and allocate new approaches to the Housing Options Team while providing administrative and frontline support to both the Housing Options Officers and Lettings Team.Key responsibilities include: Triage and assess all incoming housing enquiries, allocating cases appropriately and identifying emergency cases for immediate support.Provide low-level housing advice via phone, email, or face-to-face, including explanations of legislation and council housing policies.Maintain accurate and detailed records of all communications and casework on the council’s computer system.Coordinate and monitor case allocations across the team to ensure fair workload distribution.Support Housing Options Officers by investigating cases, preparing case notes, and assisting with decision-making under housing legislation.Liaise with internal departments and external agencies to ensure seamless customer service.Contribute to the promotion and continuous improvement of housing services and homelessness prevention initiatives. THE CANDIDATEWe are seeking candidates with previous experience in housing advice, homelessness prevention, or a customer-facing housing role.Additional experience required: Knowledge of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.Experience working in front-line customer service, particularly with vulnerable clients.Ability to prioritise, plan, and allocate work effectively to meet deadlines.Excellent communication and inte