About

Do you have experience handling travel insurance claims and delivering exceptional customer service within a financial services environment?Our client, a growing international insurance services company, is looking for a Travel Insurance Claims Handler to join their friendly and dynamic team based in Cardiff (hybrid working available).Responsibilities include:Managing an allocation of travel insurance claims from initial notification through to settlementAssessing indemnity, liability, and quantum on travel claimsIdentifying potential fraud indicators and recovery opportunitiesNegotiating fair and timely settlement of claimsProactively managing case loads to ensure service standards are metSupporting the Claims Team Leader with day-to-day departmental activityProviding outstanding service to customers, third parties, and suppliersContributing to process improvements and sharing ideas to enhance efficiencyEnsuring compliance with all relevant regulatory and legislative requirementsAbout you:Previous experience in a travel insurance claims Strong communicator with the ability to build relationships with customers and colleaguesExcellent analytical and problem-solving skills with an eye for detailConfident decision-maker with sound judgementSelf-motivated and able to work collaboratively in a team environmentOrganised and able to meet daily and weekly deadlinesProficient with Microsoft Office and comfortable working with data to identify trendsWhy apply?You’ll be joining an ambitious, people-focused business with a commitment to innovation and customer experience. The company offers a supportive, hybrid working culture and genuine opportunities for professional growth.If you’re looking to build your career in travel