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�? Join a Global Leader in Medical Insurance Become Our New Travel Claims Handler at IMG At IMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we’re looking for a detail-oriented and compassionate Travel Claims Handler to join our growing team and help us deliver peace of mind to our global members. ?? Location: United Kingdom?? Contract Type: Full-Time, Permanent?? Salary: £25,000 – £27,000 (Based on Experience) ?? Why This Role Is a Game-Changer As a Travel Claims Handler, you’ll be the trusted point of contact for our members navigating international travel claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency. You’ll work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine. ?? What You’ll Be Doing Review and process claims in line with policy terms, ensuring timely and accurate outcomes.Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.Ensure treatments meet accepted medical standards and costs are reasonable and customary.Respond to inbound calls, emails, and digital messages with empathy and professionalism.Maintain accurate documentation and manage your workload effectively.Escalate complex cases, potential fraud, or complaints to the appropriate teams.Contribute to process improvements and help shape the future of our claims oper