About

Transportation Support Specialist - hybrid 35.5 hours over 5 days including a Saturday We are seeking an outstanding Customer Service / Transportation Support Specialist to join a busy transport/ service department. The team coordinates the collection of products across the UK and Ireland, ensuring timely and efficient service for internal and external customers. This role will be 90% working from home, however you need to be within 15 miles of Wetherby to attend on site meetings twice a month Key Responsibilities Handle inbound calls from customers requesting courier collections.Process email requests for collections.Monitor shipments to ensure timely delivery and communicate updates to internal stakeholders.Arrange shipping.Troubleshoot courier issues related to pickups.Manage and resolve customer complaints promptly, ensuring accurate documentation. What You’ll Need to Succeed Previous experience in customer service; call centre experience preferred.Excellent communication skills for interaction with multiple stakeholders.Strong attention to detail and exceptional organisational skills.Positive attitude with a willingness to learn and adapt to new procedures quickly.Self-disciplined and proactive approach to work. 25 days holiday plus bank - pro rota (35.5 hour week rather than standard 37.5)