About

Shift - 4 on 4 off Hours - days and nights - 6am - 6pm and 6pm - 6am rotating 12 Months FTC Play a pivotal role in ensuring fleet availability and operational efficiency. This position is crucial for maintaining seamless communication, delivering excellent customer service, and managing fleet operations effectively in a dynamic 24/7 support environment. Day-to-Day of the Role: Provide telephone support to Ground Support Equipment customers, managing fleet availability and recovery plans.Handle and resolve breakdowns, incidents, defect reports, and service status updates.Investigate related delays and communicate findings to customers.Monitor and coordinate Service Level Agreement (SLA) recovery plans, ensuring timely customer notifications.Escalate safety incidents and operational risks to the department Manager.Liaise with customers on vehicle status, maintenance schedules, and repairs.Process and allocate jobs using SAP, including creating service requests and raising purchase orders.Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.Maintain accurate records of fleet movements, repairs, and service costs.Actively promote a safe work environment by reporting hazards, incidents, and near-misses. Required Skills & Qualifications: Prior customer service or call centre experience.Good understanding of fleet management and vehicle maintenanceFamiliarity with SAP systems and customer service operations in a logistics environment.Experience in a customer-focused role within the vehicle maintenance or aviation sector.Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.Proactive, self-motivated, and able to prioritise tasks effectively.<l