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Test Engineer - Omnichannel Solutions (Contact Centre Platform) and CRM Platform - Manual & Automation - Manchester (twice a month only) - not-for-profit organisation - £55K + up to 15% pension scheme, private health, life assurance, income protection Job Title: Test Engineer Location: Manchester (Hybrid/Flexible, office attendance twice a month)Salary: £34,875 - £45,181 (up to £55,047 exceptional)Contract: PermanentHours: Full-time (37.5 hours), flexible options available About the Role We're looking for a skilled Test Engineer to join a collaborative Agile team responsible for ensuring the quality of our highly integrated platforms. You'll be at the heart of the development process, shaping testing practices and helping deliver seamless omnichannel experiences for their users. You'll work closely with developers, business analysts and fellow testers to create acceptance criteria, develop test approaches and execute both manual and automated testing. You'll also help drive continuous improvement, ensuring that their platforms meet functional and non-functional requirements while maintaining high standards of quality. Key Responsibilities Perform testing activities within Agile/Scrum teams, acting as the quality gatekeeper for omnichannel platforms and integration points.Uphold testing standardsCollaborate with developers and analysts to create test plans, scenarios and acceptance criteria.Estimate testing effort and maintain automation test suites; document manual tests where automation is not possible.Execute tests covering functional, integration, performance, accessibility, browser, and device compatibility.Investigate defects and work with developers to resolve issues.Present test outcomes an