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Tenancy Team Manager Are you an experienced tenancy management professional who thrives on delivering exceptional customer service and leading high-performing teams? This is an exciting opportunity to join a growing residential property business as a Tenancy Team Manager, based in a lovely town centre office in Reading. About the RoleAs the Tenancy Team Manager, you will oversee the delivery of tenancy services across a growing portfolio of residential homes. You’ll lead a team of Tenancy Managers and Customer Service Coordinators to ensure residents receive an outstanding experience throughout their tenancy, from move-in to move-out and every step in between. You will bring a strong understanding of tenancy law and compliance, a passion for excellent service, and a data-driven mindset to continuously improve processes and tenant satisfaction. Key Responsibilities Lead and inspire a team to deliver first-class tenancy management and customer care. Oversee all tenancy operations, including compliance, legal notices, deposit handling, and end-of-tenancy processes. Handle complex tenant queries and complaints with professionalism and empathy. Use data and insights to monitor service performance and identify opportunities for improvement. Report regularly to senior management and contribute to strategic initiatives. Foster collaboration across departments to ensure consistent and efficient service delivery. About You Proven experience in residential tenancy management. ARLA qualification (or equivalent) desirable. Excellent communication and leadership skills. Strong understanding of UK tenancy legislation and compliance. S