About

Job DescriptionTenancy Specialist• Hourly Rate: £18.76• Location: Hybrid working 1 day a week in the office in either Norwich, March, Borehamwood or Stevenage• Job Type: Temporary until 1st May 2026 (with potential for permanent positions)We are seeking a Tenancy Specialists to provide expert guidance and handle cases involving Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal actions for tenancy enforcement. This role is ideal for individuals who are adept at managing complex cases and working collaboratively with field-based teams to ensure effective resolutions. Day-to-day of the role:• Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations.• Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions.• Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and provide support for victims.• Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.• Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required.• Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews.• Liaise with the Police and other partners to gather evidence for fraud and/or criminal proceedings, which may include interviews at police stations or participation in surveillance operations.• Collaborate with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation services, solicitors, or support services to ensure a coordinated respon