About

Tenancy Management Team Leader Hertfordshire and surrounding areas (Hybrid Working)Salary £41,725 Per Annum Plus BenefitsPermanent, Full Time37 hours per week (Monday – Friday)Thrive Homes is looking for a Tenancy Management Team Leader to manage a team of Neighbourhood Officers and ASB and Sustainment Officers to effectively deliver excellent services to our customers at a local level.In this key role you will oversee the daily operations of your Neighbourhood and Anti-Social Behaviour and Sustainment teams, ensuring adequate resources are directed to priority tasks so that the team delivers an effective service throughout the tenancy life cycle. This includes, but is not limited to, anti-social behaviour, tenancy management, tenancy sustainment, and safeguarding.Other Responsibilities:· Manage a team of Neighbourhood Officers and ASB and Sustainment Officers to deliver excellent service to our customers at a local level.· Oversee the daily operations of your Neighbourhood and Anti-Social Behaviour and Sustainment teams, ensuring adequate resources are directed to priority tasks to ensure the team deliver an effective service throughout the tenancy life cycle, this includes but is not limited to anti social behaviour, tenancy management, tenancy sustainment, safeguarding.· Monitor and report on key service performance indicators, contributing to the setting of KPI’s for your team members.· As a key member of the Neighbourhood team, you will act as a one stop shop for enquiries, reviewing best practice, providing training to others in relation to ASB and Tenancy Management.· Conduct quality assurance checks to ensure policies and procedures are being adhered to, taking action to resolve if not.· Provide regular 121’s, team meetings and performance reviews.· Discuss any relevant train