About

We are looking to hire an experienced Concierge to cover our sites across Central London. This role will occasionally include valet duties, so a clean UK/EU driving license is essential and you must be 25 or older for site insurance purposes.Working as a concierge you will be the first point of contact for all residents, guests, and visitors. You'll play a vital role in ensuring an exceptional standard of service is maintained across concierge operations, resident engagement, security, housekeeping coordination, and lifestyle services. Your responsibilities will include (but are not limited to): Greeting and assisting residents and guests in a warm, professional mannerManaging deliveries, post, guest arrivals, amenity bookings, car park coordination, dry cleaning services, and general requestsSupporting waste management and recycling proceduresHandling amenity and transportation bookingsReporting and following up on key resident requests and building matters with the day team and management We are looking for someone with a polished, proactive, and service-led approach, who thrives in a luxury environment and understands the expectations of high-net-worth individuals. You will have: Previous experience in a similar front-of-house role is essential. Luxury or residential experience is highly desirable. Strong command of written and spoken EnglishExcellent customer service and communication skillsConfidence using Microsoft Office and managing concierge systemsA keen eye for detail and strong organisational skillsA calm, confident manner with the ability to multitask under pressureA professional, well-groomed appearance and a natural sense of discretionA good knowledge of Central LondonA valid UK driving licence with a clean record (essential)