About

To provide a high quality, responsive, customer-focused housing management for homeless households living in Medway Council Owned temporary accommodation, The role will be expected to support residents to sustain their temporary accommodation, providing advice and assistance that will support residents to take advantage of full range of housing options available to support them to move on from temporary accommodation. Manage the placements of residents into temporary accommodation to ensure the best use of the properties in line with the Council’s policies and procedures. Liaise with relevant HRA teams on maintenance and repairs, and income management, and third-party organisation (e.g. MEARS, NORSE) required for the safe and smooth day to day running of the Council Owned accommodation. Responsible for making suitability assessments in accordance with Part 7 of the Housing Act 1996 and the Code of Guidance to ensure that clients are placed in appropriate accommodation. Act as first contact for admissions, enquiries and incidents, taking relevant action as required. Manage the placements of residents into temporary accommodation to ensure the best use of the properties in line with the Council’s policies and procedures. Liaise with relevant HRA teams on maintenance and repairs, and income management, and third-party organisation (e.g. MEARS, NORSE) required for the safe and smooth day to day running of the Council Owned accommodation. Give guidance and supervision to cleaners, care takers and trades staff, ensuring high standards of cleanliness and hygiene of communal areas and well-maintained buildings. Responsible for making suitability assessments in accordance with Part 7 of the Housing Act 1996 and the Code of Guidance to ensure that clients are placed in appropriate accommodation. Undertake regular visits to ensure residents comply with their obligations and the property has not been sub-let or abandoned and that, where it