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Telesales & Customer Service AdvisorLocation: LeedsHours: 37.5 hours per weekWorking Pattern: Monday – Friday 9:00am – 5:00pm (rotational Saturdays)Salary: Competitive + Discretionary £2,000 Annual Bonus (based on KPI performance)Job Type: Permanent, Full TimeAbout the RoleWe are recruiting confident, personable and customer-focused Telesales & Customer Service Advisors to join a busy and growing drinks distribution business based in Leeds.This opportunity is ideal for someone with a hospitality background, such as bar staff, supervisors, restaurant managers or hotel team members, who understands drinks, stock control, upselling and customer relationships, and has experience selling to customers over the phone. As a Customer Service and Telesales Advisor, you will use your product knowledge and communication skills to support business customers while driving sales growth.You will manage a mixture of inbound and outbound calls, speaking daily with licensed venues and business customers, building relationships, processing orders and identifying opportunities to increase product range and spend. The successful Customer Service and Telesales Advisor will be confident discussing products, making recommendations and delivering excellent service in a fast-paced, target-driven environment.If you’re comfortable discussing products, making recommendations and delivering excellent service under pressure, this Telesales & Customer Service Advisor role allows you to use your industry knowledge in a commercial, results-focused setting.Key Responsibilities• Manage a daily outbound call diary to existing customers• Convert inbound calls into planned outbound sales activity• Build strong relationships with regular account customers• Process orders accurately using internal systems• Promote new product lines, seasonal off