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Salary: £27,423 - £34,944 per annum Contract: Fixed term, 12 months Location: Hybrid - 3 days a week in office in Kings Lynn Town Centre We are seeking a Technical Support Officer to join our forward-thinking ICT team. This is a fantastic opportunity to work with modern technologies in a supportive, fast-paced environment where no two days are the same. A great time to join this organisation, as they are going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards. Graduates considered Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests.Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange).Manage user accounts and permissions via Active Directory/Entra ID.Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints.Maintain ICT asset records and ensure accurate inventory management.Support the rollout of desktop applications and approved software.Assist with telephony systems, including Microsoft Teams Voice.Contribute to ICT improvement projects and knowledge base documentation.Escalate issues to senior ICT colleagues when required. What We're Looking For Essential Knowledge & Skills: Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer trainingStrong understanding of Microsoft 365 administration.Knowledge of Windows 10/11 operating systems.<li