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Technical Support & Implementation Coordinator£35,000 – 40,000 + great benefits including Private Medical, Life Insurance, TrainingBirmingham Business Park / Hybrid (1-2 days remote per week) Monday to Friday 37.5 hours per weekMVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions. They are helping major supermarket suppliers improve efficiency, sustainability, and visibility across their operations, combining Bluetooth, WiFi, GPS, and 4G technologies to deliver real-time data. About the RoleAs Technical Support & Implementation Coordinator, you will support the rollout, maintenance, and evolution of their platform. This is a customer-facing role where you’ll manage internal technical requests, external development work, and support customers directly with onboarding, changes, and issue resolution.You will also act as the first point of contact for any technical issues related to the portal or tracking products, ensuring smooth coordination between customers, internal teams, and development partners.The role may involve occasional travel, so flexibility and a full UK driving licence are essential.Key ResponsibilitiesBe the first point of contact for technical issues related to the platformLiaise between customers, internal teams, and external developersTranslate customer and business needs into clear technical specificationsManage and test change requests and new featuresSupport customer onboarding, training, and occasional on-site visitsAssist the sales team with technical input on customer projectsBuild and maintain dashboards and reports in Tableau (training provided)Use basic SQL to investigate data, validate q