About

• What We’re About
• Apiiro is a fast-growing startup at the forefront of the application security field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the app-sec space, we’re shaping the future of secure software development. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.
• What You’re About
• We’re looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with enterprise customers to resolve their most critical technical issues, ensure successful adoption of Apiiro and act as a trusted technical advisor.
• You’ll be front and center with customers, owning complex cases end-to-end and collaborating closely with R&D and product teams. You’ll engage directly with customers, giving you greater impact, visibility and ownership while helping shape the success of their implementations.
• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Tier 3-level troubleshooting skills across: Source control systems (GitHub, GitLab, Bitbucket, APIs (REST/GraphQL, authentication, integrations), Cloud platforms (AWS and GCP required; Azure a plus), Monitoring & observability tools (Grafana or similar), Operating systems (Linux/Windows), Containers & orchestration (Docker, Kubernetes), CI/CD pipelines (Jenkins, - GitHub Actions, GitLab, Azure DevOps), Databases (PostgreSQL/MySQL).
• Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
• Excellent customer communication skills: able to explain complex technical issues in plain language.
• Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.
• What You Will Do
• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
• Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
• Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
• Provide clear, proactive communication with customers, managing expectations during high-impact issues.
• Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
• Advocate for customers internally, ensuring their needs influence product priorities and enhancements.

• What We Stand For at Apiiro

• OneTeam, One Mission means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers.

• Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”

• Own It, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact.

• Customer Centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.

• These values keep us motivated to deliver the best for our customers and each other, every single day.

• If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you. Apply now and let’s build the next generation of secure software together!