About

• ABOUT THE ROLE

• The Technical Project Manager (TPM) plays a critical role in ensuring the structured, scalable, and successful delivery of technology-driven projects across ICP’s portfolio of client and internal initiatives. This role combines strong project management expertise with a solid understanding of technical systems, platforms, and digital operations to lead cross-functional teams through the full project lifecycle.

• The TPM brings both strategic insight and executional rigor, ensuring project objectives are delivered on time, within scope, and within budget. With a strong client-facing presence and a collaborative, solution-oriented mindset, the TPM serves as the primary point of coordination between business stakeholders, product owners, developers, solution architects, and third-party vendors.
• This role partners closely with cross-functional teams and leadership to implement project management standards, governance models, and measurement frameworks for technical engagements.
• The role requires knowledge of project management methodologies (PMBOK, Agile/Scrum), technical literacy across content management and marketing technology ecosystems, and the ability to translate business requirements into executable technical deliverables.

• This is a client-facing, billable role (up to 80%) supporting a global portfolio. The Technical PM reports to the Director of Operations, Business Optimization.
• HOW YOU WILL MAKE AN IMPACT
• Technical Project & Program Management
• Lead cross-functional teams through end-to-end execution of client and internal technology projects.
• Develop and manage project plans, roadmaps, dependencies, risks, budgets, and schedules.
• Serve as the main communication hub between stakeholders, development teams, and vendors.
• Maintain project documentation (technical requirements, architecture briefs, status reports).
• Oversee usage of PM tools (Monday, Jira, Rocketlane, etc.).
• Manage scope, change requests, and budget tracking.
• Monitor KPIs and technical performance metrics to meet SLAs.
• Identify and escalate risks with mitigation strategies.
• Lead retrospectives and lessons learned.
• Support Agile ceremonies and align with frameworks (Scrum, Kanban, SAFe).
• Technical Process Enablement
• Collaborate with Engineering, DevOps, and platform teams to improve delivery workflows and deployment practices.
• Document and scale repeatable delivery processes.
• Strengthen reporting and governance standards with delivery and operations leaders.
• Contribute to platform configuration and integration roadmaps.
• Translate complex technical concepts into business-friendly language.
• Stakeholder & Client Engagement
• Provide clear, consistent updates on progress, risks, and decisions.
• Act as a trusted advisor and provide strategic guidance.
• Build strong relationships with business and technology stakeholders.
• Work closely with client product owners, IT leads, and solution architects.
• Facilitate collaboration across global and matrixed teams.
• WHAT YOU WILL BRING
• Required
• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3+ years managing technical or digital projects.
• 5+ years in a client-facing agency, consultancy, or professional services environment.
• Strong knowledge of PM frameworks (PMBOK, Agile, hybrid).
• Proficiency in Jira, Workfront, Monday, or similar tools.
• Familiarity with CMS, DAM, PIM, eCommerce, or MarTech ecosystems.
• Excellent communication skills for technical and non-technical audiences.
• Knowledge of change management practices.
• Preferred
• PMP or equivalent certification.
• Agile certifications (CSM, PMI-ACP, SAFe).
• Experience with API integrations and cloud/SaaS implementations.
• Understanding of web development and digital product workflows.
• Experience mentoring or coaching in project management.
• Background in creative or marketing operations is a plus.