About

Technical Manager / IT ManagerLocation: Commutable to Basingstoke (regular client site visits)Salary: £50,000 – £65,000 + company carType: Permanent, full-timeWe’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.The RoleApproximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.Key responsibilities include:Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadershipActing as the senior escalation point across multiple customer environmentsProviding hands-on support across Microsoft technologies and core infrastructureConducting client visits, technical reviews, and solution discussionsDefining technical standards and improving service deliveryHiring, onboarding, mentoring, and managing support engineers as the team growsWorking closely with the owners to shape the technical roadmap of the businessTechnical BackgroundThe business is largely vendor-agnostic, so strong core experience is more important than specific certifications.You should have experience across:Managed Service Provider environments (essential)Microsoft stack: