About

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a client facing, senior product support analyst to be working with the global client services organization. The Technical Client Support Analyst is responsible for Service request, Incident, Problem and Change management activities focused on the Security Finance and Collateral Management (SFCM) product. Responsibilities Provide clients with great customer service on phone and email Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India) Deal with a variety of customers and situations with professional composure and a sense of urgency Major incident management and associated problem follow up Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers Be a team player and collaborate with the Support Team to manage time, priorities, and resources Act as Client Owner and manage Client expectations. Identify product improvement and efficiency opporties Achieve individual and departmental throughput targets on a consistent basis Supporting and developing less experienced Team Members. Ideal candidate profile Work experience of around 5 years; University degree required with computer courses that ideally Experience includes exposure to Oracle, SQL, Java, and SQL.Net Self-starter with excellent problem solving and individual leadership skills Good team player and able to work effectively within a global team Ideally a basic knowledge of Security Lending and Collateral Management, ideally with front and back office experience. Will accept candidates with other backgrounds to Finance if they demonstrat