About

Our client is looking for an experienced Account Handler to join their Real Estate Casualty team in Chelmsford. This is a role for someone who enjoys technical ownership, strong client relationships, and being genuinely involved in how claims are handled from start to finish.If you’re looking for a position where your judgement is valued, your experience matters, and your day-to-day work goes beyond just “keeping things ticking over”, this could be a great next step.So, what makes this role different?You’ll be responsible for the desktop handling of UK and European Real Estate Casualty claims, managing files cradle to grave and acting as a key point of contact for clients, insurers, brokers, and internal stakeholders.You’ll be managing accounts, contributing to client meetings, supporting technical discussions, and playing an active part in how claims strategies are delivered—while working closely with UK and European adjusters.It’s a role that blends technical claims handling, client-facing responsibility, and account management, with the autonomy to genuinely influence outcomes.What you’ll be doing day-to-day:Handling a caseload of UK and European Real Estate Casualty claims (primarily Public Liability – injury and third-party property damage) on a full lifecycle basisActing as a technical referral point when requiredManaging client accounts and supporting meetings, presentations, and training sessionsLiaising with insureds, insurers, brokers, and other stakeholders to deliver a high standard of serviceWorking closely with UK and European Casualty Adjusters and Account Management teamsProactively managing diaries, correspondence, and file lifecyclesProducing reports, MI, and data analysis for both clients and internal useEnsuring all work