Technical Business Analyst

My global financial services E-learning client rhas recently acquired another global client as is looking for an experience Technical BA to help mange the acquisitions

You will drive a complex, large-scale integration program consolidating systems and business processes across Technology and Operations. Delivering a seamless transition with minimal disruption to staff and customers, from discovery through cutover and hypercare, including user training and adoption support for new processes and tools.

You will act as the intermediary between application development/technology teams and the business, working closely with Product Managers, Project Managers, Business Leaders and Operations to fully capture and analyse requirements and propose appropriate solutions.

The role leads current-to-future state analysis and translates business and technical objectives into clear, testable specifications, with emphasis on systems consolidation, data migration, security as well as functional and non-functional requirements.

You will support iterative transition and delivery while maintaining rigorous documentation and exceptional attention to detail. The team operates in a fast-paced environment with short, medium and long-term deliverables.

Essential Skills

• 7+ years in Technical Business Analysis or Business Analysis
• Experience delivering large-scale integrations, system consolidation, data migration, business change and process improvement initiatives.
• Strong understanding of SDLC and project management methodologies (Agile/Scrum and Waterfall), with experience operating within hybrid delivery.
• Proficiency in business process analysis and improvement, requirements elicitation (interviews, workshops), requirements management, and business/system modelling.
• Advanced documentation skills: BRDs, user stories, acceptance criteria, process maps, data dictionaries, integration specifications; advanced proficiency with MS Visio (or similar), Excel, PowerPoint, and Word.
• Experience with Atlassian tools (Jira, Confluence) for backlog management, documentation, and traceability.
• Strong risk, dependency, and change management capabilities focused on minimising operational and customer impact during transition.

Desirable Skills

• Experience in Learning & Development or education technology environments.
• Prior experience with business process automation (including RPA) and operational process improvement.

Key Tasks

• Lead requirements discovery through workshops and stakeholder interviews; translate business needs into application, system, and process changes that enable consolidation and migration.
• Own current-to-future state analysis, producing process maps, sequence/flow diagrams, integration swim lanes, and standardised workflows (MS Visio or equivalent).
• Define detailed, testable requirements (e.g., user stories, acceptance criteria, BDD) to support solution design, build, test, and deployment for integrations and migrations.
• Establish and maintain end-to-end traceability from requirements through test scenarios and acceptance criteria; collaborate with business users on test case definition and UAT.
• Partner with Development, Product, and Operations to design high-ROI, pragmatic solutions; identify opportunities to streamline processes and reduce complexity during consolidation.
• Conduct opportunity assessments and validate as‑is vs. current practice; rationalise duplicative processes and systems to support a unified operating model.
• Identify, mitigate, and communicate risks, issues, dependencies, and readiness gaps to Project Managers and stakeholders; ensure compliance with GDPR and security standards.
• Plan and support change management to minimise staff and customer impact, including communications, cutover/runbooks, go‑live support, and hypercare.
• Design and deliver user training and onboarding for new systems/processes; develop training materials and facilitate workshops to drive adoption.
• Produce high-quality documentation, including BRDs, Process Description Documents (PDD), Solution Design Documents (SDD), integration specifications, data mapping, and operational playbooks.
• Manage multiple concurrent workstreams, maintaining clear, proactive communication and stakeholder alignment across short, medium and long‑term deliverables.

The role is a hybrid role based in London but with 2 days a week wfh also.

If you have the desired skills then get in touch ASAP as this is a great opportunity to join a global client on an interesting transformation programme.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.