About

• Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Technical Account Manager who will be responsible as a technical point of contact available on-site at the partners location near Corsham, United Kingdom.
• This is an incredible opportunity to get into a Cyber Security company that is poised to do huge things! We are on a mission to disrupt the cyber security market, and the time is NOW!
• This role will lead all support aspects while also working with other core teams in DI to maintain the customer relationship. We are looking for an individual with a passion for delivering customer solutions. This role is very much hands-on. The successful candidate will be expected to take initiative and manage customer expectations and should have exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment.

Responsibilities

Partner with our MSSP clients to deliver predictable outcomes and experiences for their business by

• · Will be the Technical Owner for all cases under assigned accounts.
• · Help expand the Customer Success workflow and integration offerings by innovating and building reusable solutions.
• · Learn, implement, expand, and teach best practices for implementation and configuration of Deep Instinct products.
• · Take ownership and lead critical account situations to expedite resolution.
• · Serve as a trusted advisor to clients as a security leader and solid technical resource.
• · Provide sound recommendations to ensure success.
• · Be able to successfully multi-task across projects, customers, and internal activities.
• · Assist with other open cases as a member of the TAC team aside from assigned accounts.
• · Track and report on upgrades within assigned account environments.
• · Track the adoption of the new versions and percentage of overall adoption of new builds.
• · Take any feature requests, help formulate it and send back to the Sales team to have it formally opened.
• · Participate in Quarterly Business Reviews and present the threat report as technical owner.
• · Be accountable for the services provided by Customer Success for their customers.
• · Act as a customer advocate and liaison between technical groups internally.
• · Special projects and other duties as assigned by management.

• Requirements
• Minimum Qualifications
• Experience (Cybersecurity)
• · Must have 3+ years’ experience in cybersecurity, preferably in a customer-facing capacity.
• · Endpoint cyber security experience is preferred; Relevant accreditation is an advantage.
• · Solid understanding of enterprise IT security strategies, products, and operations
• Knowledge
• · Working knowledge of the fundamentals of at least one non-Windows platform (Linux and/or macOS)
• · Ability to functionally troubleshoot MacOS and Linux would be optimal.
• · Experience with endpoint security implementation and augmentation.
• · Working knowledge of the fundamentals of one or more brands of virtualization technology such as VMware, Citrix, Docker, et al.
• · Familiarity with implementing and using Software as a Service ("SaaS") solutions.
• · Ability to virtualize machines as a part of troubleshooting customer issues and for production readiness testing would be highly sought after.
• · Experience working for a global company.
• · Excellent technical troubleshooting skills
• · Proven ability to work and solve problems independently while presenting confidence & professionalism.
• · Proven ability to interpret customer requests into technical feature requests.
• · Understanding of business process and workflow.
• · Eagerly proactive – acts independently and responsibly and anticipates future events.
• · Service oriented – provides courteous and professional service through attentiveness and empathy.
• · Effective and direct written and verbal communication.
• · Knowledge of malware analysis (not mandatory, but would be great to have)

General Attributes

• · Self-motivated with strong team attitude.
• · Strong planning, organizational, and prioritization skills.
• · Process oriented.
• · Strong work ethic and impeccable integrity.
• · Operates with a high degree of professionalism.
• · Demonstrates strong judgment and analytical skill.
• · Initiative and accountability.
• · Adaptable to change/flexible.
• · Innovative business and technical problem solver.
• · Strong presenter and communicator.
• · Capable of cross-selling products and services.
• · Customer advocate.
• · Understands and is sensitive to customer business requirements.

Why Work With Us

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