About

Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager. The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports. The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery. The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities. Salary - £30,000 Hybrid role, with some home working and office based in Salford. Benefits include: 25 days annual leave9% combined pension Flexible benefitsHoliday trade scheme (subject to HMRC rules) Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targetsSet challenging personal goals for staff using the CHDA Performance Management FrameworkDeliver team objectives and performance against targets through robust performance management methodsAdminister and report HCP productivity and quality performance to AC managerAdminister and report on performance management processes of admin staffCommunicate team objectives and performance against targetsLead daily team meetingsResolve / escalate team issues and roadblocks<li