About

Who are Diligenta?Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role:Lead and inspire a Customer Service Team to achieve operational goals and deliver outstanding service. As a Team Manager, you'll oversee performance, foster team development, and drive results in alignment with business and client objectives.Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits: 33 days including Bank HolidaysEligibility for an annual discretionary bonus schemePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.Cycle to Work Scheme & Interest free Season Ticket loans.A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement LeaveA contributory company pension scheme where we match your contributions