About

Team Leader - Customer Experience Location: Leeds UK Hybrid work) Salary : £30,000 Operational Hours: Monday - Friday 8am-6pm As a Service Delivery - Team Lead working hybrid in Leeds UK, you will support one of the world’s leading automotive brands What You’ll Be DoingLooking for an opportunity to grow your career in the CX industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both company and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. During a Typical Day, You’ll Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes and projectsManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing regular and structured coaching and feedback, celebrating successes with recognition, and having those difficult conversations when neededUtilize numerous company and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processesImpact the financial health of the company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism, correct payroll information and other commercial metricsManage your teams work load effectively a