About

• Team Administrator
• Application Deadline: 1 January 2026
• Department: Enquiries and Complaints Team
• Employment Type: Permanent - Full Time
• Location: London or Edinburgh
• Reporting To: james jafari
• Compensation: £25,130 - £30,023 / year

• Description
• About the team and what we do
• As the independent regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

• Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects less than one percent of professionals each year.

• To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

• Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Your role and impact

• The Team Administrator post is a key role within our Customer Enquiries and Complaints Team. The post holder will provide administrative support to facilitate the smooth running and high performance of the Customer Enquiries and Complaints function.

What you’ll bring

• Experience of managing office systems
• Ability to work under pressure in a challenging and changing environment
• Excellent verbal and written communication skills
• Excellent IT skills – Outlook, PowerPoint, Excel, Project, Word and databases
• A good team player
• Behaviours (No 1 will be your Lead Behaviour)
• 1. Communicating with impact
• 2. Compassionate and people-centred
• 3. Collaborating and including
• 4. Achieving results
• Technical Skills
• 1. Strong written and verbal communication skills
• 2. Attention to detail and organisational skills
• 3. Proficiency in Microsoft applications and case management systems
• Experience
• 1. Experience of providing administrative support within a busy team environment
• 2. Experience producing reports and performance data
• 3. Experience handling customer enquiries and complaints

• Benefits
• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

• Additional Information
• The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

• Hybrid Working Policy

• We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

• Our Pay Policy

• It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

• For our internal colleagues, you will be paid in accordance to our internal pay policy.

• Reasonable adjustments

• We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

• Screening and vetting

• All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.