About

• Suffolk County Council
• Address: Endeavour House, Ipswich IP1 2BX - Hybrid working
• Salary: £40,777 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent
• The Suffolk County Council IT department provides technology support to our 6 directorates – Adult Social Care, Children and Young People Services, Corporate Services, Fire & Public Safety, Growth Highways and Infrastructure and Public Health and Communities.
• We are looking for motivated individuals who are keen to enable the transformation of public services in Suffolk, whilst embracing the opportunities presented by devolution and local government reform.
• If you would like to make a real difference to the lives of the people of Suffolk and have a passion for technology, then this is a great opportunity to join a dedicated team of IT professionals
• Your role and responsibilities
• You will have excellent analysis and solution design skills, be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role, a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous.
• Lead IT collaboration with the Children and Young People Services directorate to make best use of systems and resources to enhance services provided to customers and staff.
• Manage the development and maintenance of the directorate product portfolio to ensure products provide the required functionality and enable the council to deliver efficient services.
• Oversee co-ordination of upgrades, requests for change and service enhancements with suppliers, transformation programmes and customers.
• Manage and develop direct reports (IT Systems Engineer(s)).
• You will need
• Strong analytical skills, including understanding and translating requirements.
• A methodological and thorough approach to designing, testing, and documenting solutions
• A strong level of knowledge in the processes and tools required to deliver and support the Children and Young People Services directorate product portfolio
• You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
• The team
• The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.
• Empowering Everyone
• We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
• For more information
• Please contact Tim Strike for a casual conversation. You can reach them by calling 01473 264531 or emailing tim.strike@suffolk.gov.uk.
• If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
• How to apply
• Step 1 - Read the Job and Person Profile (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a CV (without name and personal details).
• We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
• Please note: Without a CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
• We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
• If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
• Closing date: 11.30pm, 15 December 2025
• Interview date: week commencing 12 January 2026
• This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.